Catalina

Returns and exchanges are accepted for refund or store credit within 7 days of delivery in original packaging with tags on and security ribbon uncut. Items must be returned in original condition and unworn. If an item is worn, stained or damaged upon return it will be rejected. This includes rips and tears, damaged zippers, deodorant, makeup or sweat stains, dog or cat hair, odours, alterations or any other damages to the gowns original integrity. The customer is responsible for return shipping costs. Please allow up to 14 days for processing domestic returns and 21 days for processing international returns. 

Exchanges 

     Items are exchangeable for the full value less the shipping charges in store credit. Store credit cannot be used towards shipping charges on future purchases. Please note that if you need a different size that shipping dates vary on out of stock items or may not be available for reorder, for more inquiries please contact customer support.

Returns

     Eligible returns are accepted for refund to your original payment method less the taxes, and shipping fees, with a restocking fee of 30% or the full value of the dress less the shipping and duties in store credit. Returns must be requested within 7 days of receiving your order and you will have 5 days to ship the dress back upon receiving the RA. Return shipping costs are to be paid by the customer.

Non-Returnable Items

Final Sale

Sale Items

Garment Bags

Extra fabric

Damaged Orders

     For any orders received with damages that may have occurred in the shipping process please contact customer support within 48 hours of receiving your order with your order number, date received, and clear images of the damages to the dress and packaging.

Here at Bella Bridal we do our best to make sure each gown is packaged properly and arrives to you safely. Our quality control team inspects each dress before shipping for any damages and tests the zippers to. Any gowns with beading or sparkles are very delicate and a few beads or sparkles may fall off in the shipping process this is normal and no reason to panic. This is not something we have any control over and unless we are dealing with major damages we can not replace your gown. If you do lose a few beads a local seamstress will be able to sew them back on for you, sorry for any inconvenience!

Our bridal gowns take up to 8 months to arrive once ordered. This timeline allows for production and any necessary quality checks to ensure your gown is perfect. We always recommend ordering early to allow extra time for alterations and peace of mind leading up to your special day. Some gowns can come in as quickly as 1 month if the designer has your size available in stock send us an inquiry for rush and availability! Shipping dates will vary depending on the region.

 Please refer to the size chart at the end of the photos for each item, size charts may vary slightly from listed measurements. Click the "How to Measure" button for how to accurately take your own measurements and tips on selecting the size best for you. Alterations are typically necessary to achieve a perfect fit in bridal and evening gowns.

Returns

     Eligible returns are accepted for refund to your original payment method less the taxes, and shipping fees, with a restocking fee of 30% or the full value of the dress less the shipping and duties in store credit on all purchases. Returns must be requested within 5 business days of receiving your order and you will have 5 business days to ship the dress back upon receiving the RA in original packaging with tags on and security ribbon uncut(if applicable). Items must be returned in original condition and unworn. If an item is worn, stained or damaged upon return it will be rejected. This includes rips and tears, damaged zippers, deodorant, makeup or sweat stains, dog or cat hair, odours, alterations or any other damages to the gowns original integrity. Please allow up to 14 days for processing domestic returns and 21 days for processing international returns. Return shipping costs are to be paid by the customer. Not available for final sale items.

Exchanges

      Eligible items are exchangeable for the full value less the shipping charges in store credit. An exchange must be requested within 5 business days of receiving the item and must be shipped back within 5 business days of receiving return shipping label in original packaging with tags on and security ribbon uncut(if applicable). Items must be returned in original condition and unworn. If an item is worn, stained or damaged upon return it will be rejected. This includes rips and tears, damaged zippers, deodorant, makeup or sweat stains, dog or cat hair, odours, alterations or any other damages to the gowns original integrity. The customer is responsible for return shipping costs. Please allow up to 14 days for processing, an e-gift card will be sent to the customers email. Store credit cannot be used towards shipping charges on future purchases. Please note that if you need a different size that shipping dates vary on items or may not be available for reorder, for more inquiries please contact customer support. Not available for final sale items.

Final Sale Items

• Special Orders

• Off the Rack Wedding Gowns and Evening Gowns
• Sale Items
• Garment Bags

• Extra fabric

Damaged Orders

     For any orders received with damages that may have occurred in the shipping process please contact customer support within 48 business hours of receiving your order with your order number, date received, and clear images of the damages to the dress and packaging. An email can be sent to: inquiries@bellabridalwindsor.com

 Dry clean (do not dry clean if there is glitter) or professional spot clean only. Steaming your dress from the inside out is the safest way to get wrinkles out. Ironing is not recommended. To maintain the integrity of your gown use the hanger loops when putting your dress on the hanger to prevent stretching the straps. Store in a garment bag or next to soft fabrics to prevent pulls in the material. When doing up the zipper, fasten the hook and eye and then push the zipper in towards the body holding the bottom of the zipper taut to prevent bending the teeth or blowing out your zipper. On heavy gowns or when there is a tricky spot on the zipper hold your waist and push the fabric towards the zipper to prevent additional strain on the teeth. Visit our FAQ’s page for in depth care tips.